Customer Service Associate

You’ll join the Support team as a Customer Service Associate, working full-time in the office to help customers solve problems and have a positive experience. You’ll be the friendly, clear point of contact for inquiries through our standard support channels, using practical problem-solving to make each interaction smoother.

What you'll do

• You’ll respond to customer inquiries clearly and compassionately, aiming to resolve issues on first contact.
• You’ll troubleshoot common problems, document outcomes, and escalate when needed to other Support team members.
• You’ll maintain accurate records of interactions and follow up to ensure customer satisfaction.
• You’ll collaborate with colleagues to share feedback and improve support resources and processes.
• You’ll help identify recurring issues and suggest improvements to processes or documentation.

What we're looking for

• You have experience in customer service or support roles and strong verbal and written communication skills.
• You stay calm under pressure, can prioritize tasks, and handle multiple inquiries efficiently.
• You’ll be comfortable working full-time in the office and following established procedures.
• You have basic computer skills and a willingness to learn support tools and internal systems.
• You’re attentive to detail and take ownership of follow-through until issues are resolved.

Why this role

This role lets you build meaningful customer relationships while developing practical support skills. You’ll be part of a Support team focused on clear communication and continuous improvement.