Collection Executive

You'll join a BPO sales team as a collection executive focused on non-voice channels, helping to recover outstanding payments while maintaining positive customer relationships. You'll work full time from the office, handling written communications and account tasks that keep accounts up to date.

What you'll do

• Manage non-voice collection activities — email, chat, and messaging — to reach customers, present payment options, and secure timely payments.
• Review account histories, verify billing details, research discrepancies, and apply established collection policies.
• Negotiate payment plans, record agreements, follow up to ensure compliance, and escalate complex cases when needed.
• Update CRM and maintain accurate, audit-ready records of all interactions, payments, and promises to pay.
• Coordinate with sales, billing, and operations to resolve disputes, remove blockers, and prevent further escalation.

What we're looking for

• Some experience in BPO collections, non-voice sales, or customer account handling, with a clear service orientation.
• Strong written communication, empathy, and the ability to explain payment options kindly and directly.
• Comfort using computers, basic familiarity with CRMs and spreadsheets, and attention to numeric and record detail.
• A goal-oriented mindset with the ability to manage multiple accounts, meet deadlines, and handle follow-ups reliably.
• Available to work full time from the office and collaborate with teammates in person to resolve issues quickly.

Why this role

You'll gain practical experience in collections and customer communication while working with a supportive team. The role gives you measurable responsibilities and room to grow your skills in BPO sales and operations.