CUSTOMER SUPPORT

As a Customer Support and Sales Representative, you'll be the welcoming voice customers rely on for helpful answers, thoughtful guidance, and a smooth experience. Working from the office, you'll combine service with sales to understand customer needs and help them choose the right solutions.

What you'll do

• Respond to customer questions through the available communication channels with patience, clarity, and professionalism.
• Listen carefully to understand each customer's needs, then recommend relevant products or services.
• Support customers throughout the sales process, from initial questions through follow-up and resolution.
• Keep accurate records of customer conversations, requests, and outcomes.
• Work with colleagues to share useful customer feedback and help resolve issues efficiently.

What we're looking for

• Strong written and verbal communication skills, with a friendly and helpful approach.
• Previous experience in customer support, sales, retail, hospitality, or a related role is helpful.
• The ability to ask good questions, listen actively, and explain information clearly.
• Confidence discussing products or services and guiding customers toward suitable choices.
• Good organization, attention to detail, and a dependable approach to office-based work.

Why this role

This role gives you the opportunity to make a direct difference in every customer interaction while developing both support and sales skills. If you enjoy helping people, solving problems, and turning questions into positive experiences, you'll have a meaningful role on the team.