Customer Care Executive

We are looking for a Customer Care Executive to join our team This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹ 13,000 - ₹ 28,000 and a dynamic environment with opportunities for growth. Key Responsibilities: • Handle customer calls in a professional and efficient manner • Address customer queries, concerns, and complaints with a problem-solving approach • Maintain accurate records of customer interactions and follow-ups • Provide timely and relevant information to customers to resolve their issues • Work collaboratively with other teams to escalate and resolve complex issues • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates Job Requirements: The minimum qualification for this role is 12th Pass and 0 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.