Service Engineer

We are looking for a proactive, technically skilled, and customer-focused Service Engineer to join our team. The candidate will be responsible for installation, troubleshooting, repair, maintenance, and after-sales service of Flexnest connected fitness equipment at customer locations.

Candidates with prior experience in field service, installation, maintenance, consumer durables, fitness equipment, electronics, or similar technical service roles will be preferred. Candidates who can join immediately will be given preference.

REQUIREMENTS
1. Diploma / Bachelor’s degree in Mechanical, Electrical, Electronics, Mechatronics, or a related field.
2. 2–4 years of experience in Service Engineering, Installation, Maintenance, Technical Support, or a similar role.
3. Strong knowledge of mechanical/electrical systems with hands-on troubleshooting and repair skills.
4. Experience in equipment installation, servicing, maintenance, replacement, and basic technical diagnostics.
5. Good communication, customer-handling, problem-solving, and coordination skills.
6. Basic knowledge of MS Excel, CRM/service management tools, and service documentation.
7. Willingness to travel for customer-site visits and manage multiple service requests as per business requirements.

KEY RESPONSIBILITIES
1. Install, assemble, test, and commission Flexnest fitness equipment at customer locations.
2. Troubleshoot and resolve mechanical, electrical, electronic, and connectivity-related issues.
3. Carry out repair, replacement, servicing, and preventive/corrective maintenance.
4. Handle customer service requests and ensure timely resolution and closure of complaints.
5. Provide technical guidance to customers and ensure proper equipment installation and functioning.
6. Coordinate with Customer Support, CRM, Warehouse, and Technical teams for smooth service operations.
7. Maintain service reports, job sheets, CRM updates, installation records, and other technical documentation.
8. Identify recurring issues, escalate complex cases, and ensure compliance with safety and quality standards.

PREFERRED SKILLS
Experience in consumer electronics, consumer durables, fitness equipment, home appliances, or connected devices.
Hands-on knowledge of motors, sensors, wiring, controllers, displays, and basic electronic components.
Experience with CRM/service management software and MIS reporting.
Strong customer-handling and communication skills.
Ability to work independently and manage field service schedules efficiently.