Head – Human Resources

The Head – Human Resources will serve as a strategic partner to the leadership team, responsible for building a high-performance, brand-aligned, and scalable organization to support aggressive retail expansion and luxury positioning. The role will drive end-to-end HR strategy, including Talent Acquisition (Corporate & Retail), NSO hiring, Employer Branding, Leadership Development, and HR Operations Excellence.

Key Responsibilities:

• HR Strategy & Business Partnership: Translate business growth plans into a comprehensive people strategy aligned with luxury brand standards. Partner with business leaders on workforce planning for retail expansion, e-commerce growth, and corporate functions. Drive organizational design, structure optimization, and succession planning.
• Talent Acquisition & NSO Hiring: Lead end-to-end Talent Acquisition strategy across Corporate, Retail, Supply Chain, and Design functions. Build strong hiring pipelines for New Store Openings (NSO) including Store Managers, Stylists, Retail Operations, and support staff. Develop pre-opening hiring playbooks and manpower deployment models to ensure seamless store launches. Establish strong sourcing strategies for niche luxury talent through headhunting, industry mapping, and talent networking. Implement data-driven recruitment metrics: time-to-hire, quality-of-hire, cost-per-hire, and diversity benchmarks. Build campus partnerships and luxury retail talent channels.
• Employer Branding & Talent Positioning: Position the organization as an Employer of Choice within the luxury retail ecosystem. Develop employer branding strategies aligned with brand aesthetics, culture, and customer promise. Leverage social media, LinkedIn, retail campaigns, and employee storytelling to attract premium talent. Strengthen candidate experience and onboarding journey reflective of luxury standards. Drive internal engagement initiatives that reinforce brand pride and retention.
• Leadership & Talent Management: Drive succession planning and leadership pipeline development for corporate and retail leadership roles. Identify high-potential talent and build structured career progression frameworks. Design capability-building programs across retail excellence, customer experience, and brand representation. Partner with leadership for performance reviews and talent calibration.
• Performance Management & Rewards: Develop performance frameworks aligned with sales targets, store KPIs, and customer experience benchmarks. Create incentive structures for retail teams linked to revenue, upselling, and clienteling metrics. Lead compensation benchmarking for luxury retail talent. Design recognition programs to reward top-performing stores and employees.
• HR Operations & Retail HR Excellence: Ensure seamless HR operations across corporate offices and retail locations. Standardize onboarding, training, policy implementation, and employee lifecycle processes. Build strong HR presence in stores to maintain culture and service excellence. Oversee payroll, HRMS, and process automation.
• Compliance & Governance: Ensure adherence to labor laws, Shops & Establishment Act, and retail-specific compliances. Drive audit readiness and strong documentation practices. Manage employee relations and conflict resolution with maturity and brand sensitivity.

Key Success Metrics:

• Successful execution of NSO hiring within timelines and budgets
• Reduced retail attrition and improved store stability
• Strong employer brand visibility in luxury talent market
• Leadership bench strength for future expansion
• High employee engagement and customer service alignment

Ideal Candidate Profile:

• 15+ years of HR leadership experience, preferably in Luxury Retail, Fashion, Lifestyle, or Premium Consumer Brands.
• Proven experience managing large-scale retail hiring and multiple New Store Openings.
• Strong exposure to Employer Branding and Talent Marketing initiatives.
• Deep understanding of retail workforce planning and performance metrics.
• Strategic mindset with strong execution capability and stakeholder management skills.