Customer Care Executive

Role Overview
Inc.5 is hiring two Customer Care Executives to manage end-to-end customer support across channels, coordinate
with store and logistics teams on order fulfilment, and help improve the overall customer experience.

Responsibilities

• Manage and resolve customer queries across email, WhatsApp, calls, social media, and other platforms, ensuring a smooth and positive experience at every touchpoint.
• Coordinate with logistics partners for orders, deliveries, returns, and exchanges.
• Coordinate with the logistics team on shipment delays, wrong items sent, and other fulfilment issues.
• Coordinate with the store manager in case of shipment delays, wrong items sent, or other order issues.
• Generate reports for refunds, returns, and forward shipments.
• Support operational processes and system integrations.
• Identify process gaps and suggest improvements.
• Work closely with internal teams to resolve issues and share customer feedback.
• Handle escalations professionally and within defined SLAs.